Support Engineer (m/f/d)

Karlsruhe/Augsburg, Germany

You want to drive support for our innovative software solutions? Then you are exactly right with us.

Your Opportunities

  • A central role in our support team linking development and customers
  • Coordinating the support process between Unicon, manufacturers and customers
  • Maintaining an active communication with all parties involved in the process
  • In particular, being in close contact with the customer's qualified technical personnel (national/international)
  • Reproducing sources of error in the software and hardware environment
  • Creating corresponding workflows to avoid and eliminate errors
  • Documenting the solution process in our knowledge database
  • Being responsible for release tests for our customers

Qualifications

  • University degree in computer science, electrical engineering, physics, mathematics or completed training as an IT specialist in the field of system integration
  • Several years of professional experience in software support
  • Ability to familiarize yourself with complex IT scenarios and contexts
  • Customary usage of knowledge databases to work efficiently
  • Knowledge in networks, protocols and thin client devices
  • Experience in using ticketing and bug tracking in JIRA
  • Experience with common VDI solutions like Citrix
  • Clear ideas about criteria for user-friendly software and can put yourself in a user's point of view
  • Willingness to travel (ca. 20 % of your work will be done at customer sites)
  • Strong communication skills, service and customer orientation
  • Very good English and German skills (spoken and written)

Why Unicon?

  • In your position, you will have the opportunity to work closely with our customers to further develop our innovative software solutions, which are used on more than 1.5 million devices
  • We see people as the fundamental pillar of our success. Therefore, we invest into the personal growth and skill development of each individual
  • You will be part of an agile tech company on the path of growth
  • We are the technological leader in an innovative IT sector
  • In the 25+ years of our existence, we have reached an extremely high level of professionalism and technical expertise
  • At the same time, the atmosphere is still start-up-like and very dynamic, with flat hierarchies and flexible working models
  • We encourage the contribution and implementation of own ideas in the sense of extensive personal responsibility
  • Our teams are characterized by an open communication culture and a strong motivation to perform
  • We offer you an attractive and performance-oriented compensation package

 

We look forward to receiving your application by e-mail. Should you have any questions, feel free to give us a call.

Phone: +49 721 96451-0
hr@unicon-software.com